Yes, you can pick up your order at our warehouse. Choose ‘Local pickup’ at checkout and we’ll get in touch with you to make an appointment. Pickups are only on appointment.

Unless otherwise agreed we deliver to the ground floor only. We require someone to be present to receive the delivery. If no one is present upon the time of delivery we do not deliver the product(s), a delivery fee of €90,00 will be added and will have to be paid in full at the second delivery attempt. We only deliver on appointment.

All orders must be checked at the presence of the carrier at the moment of delivery. If you have received a damaged item you have to notify the carrier (check with the carrier for their contact information) and us at info@theloods.com the same day of receiving your order. All shipments are insured and we must comply with the insurance policy of the carrier in order to make a damage claim.

After placing your order we will get in touch with you to arrange the delivery of your product(s). We only deliver on appointment and we require someone to be present to receive the delivery.