Unless otherwise agreed we deliver to the ground floor only. We require someone to be present to receive the delivery. If no one is present upon the time of delivery we do not deliver the product(s), a delivery fee of €90,00 will be added and will have to be paid in full at the second delivery attempt. We only deliver on appointment.

All orders must be checked at the presence of the carrier at the moment of delivery. If you have received a damaged item you have to notify the carrier (check with the carrier for their contact information) and us at info@theloods.com the same day of receiving your order. All shipments are insured and we must comply with the insurance policy of the carrier in order to make a damage claim.