What is your return policy?

We strive to offer you the best possible customer service. Any item(s) you wish to return have to be send to us within 14 days of receiving your order. Returns will only be accepted after they have been notified to us and have been approved in advance.

All shipping costs including any additional costs such as import taxes, customs duties and fees are for the recipient.

The recipient is responsible for the item(s) during shipping until they are received back by us. Rennalds (The Loods) will not accept any responsibility for loss or damage. Any items lost or damaged during shipping will not be refunded.

HOW TO RETURN AN ORDER

Step 1
You must notify us of your wish to make a return by sending us an email at info@theloods.com. Always state your order number as the subject line. If we are not notified within 14 days of receiving your order, the item(s) will be considered sold for good.

Step 2
Wait for an email confirmation with all the info about your return.

Step 3
Pack the package in a safe way and send it to us. Make sure the package is properly packaged. A safe and correct delivery is your responsibility.

Step 4
Once we have received the package, it takes 2-3 business days before we have performed a quality check. We will contact you by e-mail. After approval, the refund is made within 7-10 working days.