International shipping terms and conditions

When ordering from Rennalds (The Loods), you’re responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the Netherlands may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Rennalds (The Loods) has no control over these charges, nor can Rennalds (The Loods) predict what they may be.

Customs offices in some countries may require the importer of record to provide identification before releasing the shipment.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

All orders must be checked at the presence of the carrier at the moment of delivery. If you have received a damaged item you have to notify the carrier before accepting the delivery. You have to contact us at the same day of receiving your order. All shipments are insured and we must comply with the insurance policy of the carrier in order to make a damage claim.

Do you ship International?

Yes we ship worldwide. Shipping price varies on location, item size and weight. Shipping costs are calculated based on carrier rates, delivery distance and packing complexity. There are two ways you can place your order as an international customer.

1. You make an Enquiry before placing your order.
Want to know the shipping costs before placing an order? Simply add the product(s) of your interest to your list by clicking the ‘Add to enquiry’ button. This creates a list which you can send to us with your contact information, address and any other information and/or questions you have for us. After receiving your request for a shipping quote we will contact you with an offer for the shipping costs.

2. You place your order and we will send you a shipping invoice separately.
You can place an order in our shop as an international customer. Add the item(s) of your choice to your cart and proceed with the check out. The only shipping method is ‘Local Pickup’. This means you can either arrange pick up of your order yourself or we will send you an invoice for the shipping of your order separately after receiving your order.

Please keep in mind that the shipping costs are excluding any import taxes, customs duties and fees levied by the destination country. These are to be paid separately by the recipient.