When ordering from Rennalds (The Loods), you’re responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the Netherlands may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Rennalds (The Loods) has no control over these charges, nor can Rennalds (The Loods) predict what they may be.

Customs offices in some countries may require the importer of record to provide identification before releasing the shipment.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

All orders must be checked at the presence of the carrier at the moment of delivery. If you have received a damaged item you have to notify the carrier before accepting the delivery. You have to contact us at info@theloods.com the same day of receiving your order. All shipments are insured and we must comply with the insurance policy of the carrier in order to make a damage claim.