Damaged items

All orders must be checked at the presence of the carrier at the moment of delivery. If you have received a damaged item you have to notify the carrier (check with the carrier for their contact information) and us at info@theloods.com the same day of receiving your order. All shipments are insured and we must…

What is your return policy?

We strive to offer you the best possible customer service. Any item(s) you wish to return have to be send to us within 14 days of receiving your order. Returns will only be accepted after they have been notified to us and have been approved in advance. All shipping costs including any additional costs such…